Month: February 2015

Feature, FSM Technology

Service Management Automation 2.0

Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how Pitney Bowes approached the task… Service management software has evolved and the benefits of moving to a modern next generation system are well documented. But what are the considerations that need to...

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Digital Transformation, Feature

Knowledge is power… why knowledge sharing is key to modern field service (part one)

Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of setting it up is accomplished it can become self-perpetuating. One company that have adopted this approach is medical device manufacturers Elekta… The devices Elekta manufacture deliver radio...

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Feature, Leadership

Field Service Leaders Interviews: Scott Berg, ServiceMax (part one)

ServiceMax have been one of the undoubted success stories in field service software of recent years. Kris Oldland, Field Service News Editor spoke to Their COO Scott Berg to find out about the journey they have been on and what happens next…. It was a cold early morning in Paris towards the tail end of …...

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FSM Technology, News

Foodservice equipment company Servequip enjoys a ‘sharper’ business with Tesseract

For nearly 40 years, Servequip have been in the business of supplying and maintaining foodservice equipment, with customers ranging from Prezzo and Frankie & Benny’s to celebrity chefs like Gordon Ramsay. Two years ago, they decided to improve their systems by incorporating Tesseract’s service management software. Servequip have...

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FSM Technology, News

Leading property management organisation goes live with ServicePower service management platform

Service management software provider ServicePower recently announced that a professional services company that provides global commercial and residential property services has successfully gone live with ServiceScheduling. The technology platform, which was delivered on time and on budget, will enable the client to more easily fulfil...

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#FSN20, Feature, Leadership

#fsn20 The twenty most influential people in field service (2015)

The 20 most influential people in field service: 2015 edition Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a phone call or two directly...

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Feature, Service Strategy

Eight tips for improving field service productivity: Part One

Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good management. So as part of a new series from Steve Brand, Senior Consultant with field service training specialists SGSA, we look at eight key management concepts that can help you improve the...

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