FSN Archives: Understanding Servitization with Rolls Royce
A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews
Written by Kris Oldland• April 19, 2024• 12:04 pm• Feature, Service Strategy
A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews
Ten years ago FSN Founder and Editor-in-Chief, Kris Oldland teamed up with Si2’s Nick Frank and spent a few hours to listen and learn from Dave Gordon about how Rolls Royce Aerospace have revolutionised the way service in the industry operates via their ‘power by the hour’ approach and how Dave and his team have taken this approach from Rolls Royce’s civil business and applied it to their defence business.
It was a hugely important interview that has been shared widely amongst industry professionals and academics alike across the last decade and still remains an excellent introduction to the key drivers in servitization.
September 23, 2024
Discover how predictive maintenance drives service revenue and customer satisfaction in field service operations.
September 20, 2024
As part of our FSN10 anniversary celebrations we revisit this great article authored by industry veteran Nick Frank
July 4, 2024
Spare Parts After Hours 24: Thibaut Van den Berghe, Katoen Natie Kris Oldland, Editor-in-Chief of Copperberg takes time out at the end of a...
June 17, 2024
Spare Parts After Hours 24: Andreas Grundsell, Baxter Planning Kris Oldland, Editor-in-Chief of Copperberg takes time out at the end of a...
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