Editor’s picks on:
FSM Technology
Making Service Visible, Making It Count
In many industrial organisations, service departments operate in the background, where they are vital but too often overlooked. But as Jan-Bernd Krämer from Lindemann pointed out during his talk on service transformation, invisibility is no longer sustainable. If service is to deliver on its full potential in revenue, customer satisfaction, and operational insight, it must be visible. It also needs intentional structure and a central place in the business.
From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise
Collecting customer data is not the challenge nowadays. The challenge is converting all that data into intelligence that drives action in real time, where decisions must be made and relationships are either won or lost.
Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth
When organizations move from fragmented systems to a unified, intelligent solution, they unlock the power to predict demands, synchronize teams, and scale in alignment with customer expectations.
AI-Powered CRM: The Journey Customers Actually Want
When a customer reaches out about a delayed shipment, legacy CRM systems often show each team only a fragment of the story. Sales might see the order, support sees the complaint, and logistics sees the shipment—but no one sees the full journey.
Latest news and articles on:
FSM Technology
Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment
Service transformation doesn’t start with tools. It starts with how people think.
Digitalisation in the Service Era
When most people think of lighting, they picture a bulb, a switch, and little else. Yet, in the age of smart services, lighting is no longer just about illumination. It has evolved into a connected ecosystem, producing actionable data and enabling new service models that seemed impossible a decade ago.
On the move and on the front line – mobile workforce technology in utilities
As part of our #FSN10 anniversary celebrations we look back at the a key article from 2014 that discussed FSM in the utilities sector…
Master Your Field Service Coordination with Powerful Collaborative Tools
Explore how collaborative tools and real-time data sharing enhance field service coordination, boosting efficiency, reducing delays, and empowering teams.
#FSN10 – Field Service News live at Service Management Expo 2014 – Simon Spriggs, Exel Computer Systems
As we delve back into the FSN archives for our #FSN10 10th Anniversary celebrations we take a look at some of our early event coverage…
The start of something big… Field Service News issue one
As part of our #FSN10 anniversary celebrations this week we look back to the very beginning with the announcement of the first ever copy of Field Service News…
Premium Content: FSM Technology
FSN PRO subscribers can access our entire premium content library including a fantastic selection of white papers, research reports and in depth interviews on the topic of FSM technology.
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Access all of these and over a hundred and forty other resources in the FSN Premium library for £45 a month or £450 a year
Popular news and features on:
FSM Technology
The Future of Field Service Scheduling: Leveraging AI for Optimal Efficiency
As AI continues to evolve, its impact on field service scheduling will expand, offering new opportunities. Here are some emerging trends to watch for.
Embracing Mobile-First Technology to Enhance Field Service Workflows
With mobile solutions, field service teams resolve tasks faster, communicate better, and deliver smoother customer experiences.
Field Service Management: Best-of-Breed or All-in-One?
What’s the best way to manage it all? Should you go for a best-of-breed solution, which specialises in one thing and does it well, or an all-in-one platform that covers every base?
Moving towards end-to-end field service management with web chat
As part of our FSN10 anniversary celebrations we revisit this article that was an early exploration of end-to-end field service…
Optimize My Day Introduces OMD Powerhouse…
German Mobile Workforce and Field Service Optimization Experts, Optimize My Day Announce A Highly Scalable Data Warehouse with Integrated BI and AI Solutions for the Service Industry
ISS Partners with Totalmobile to Enhance Safety for 7,000 Frontline Workers Across the UK
ISS leads the way as the first UK organisation to provide a safety solution for all its lone and isolated frontline staff, with Totalmobile’s innovative Protect technology
Field Service Forum After Hours 24: Jean-Thomas Célette, Coresystems
Field Service Forum After Hours 24: Jean-Thomas Célette, Coresystems Kris Oldland, the Editor-in-Chief at Copperberg, takes a moment at...
Field Service Forum After Hours 24: Aymen Gatri, Aftermarket and Service Expert
Field Service Forum After Hours 24: Aymen Gatri, Aftermarket and Service Expert Kris Oldland, the Editor-in-Chief at Copperberg, takes a...
