Digital Transformation, Feature

The Key Driver for 3D Systems Adoption of AI

Mark Hessinger of 3D Systems talks about why they have embraced Artificial Intelligence to improve their field service operations

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Think Tank Sessions

The Initial Operational Challenges of Covid-19

The Initial Operational Challenges of COVID-19 The impact of Covid-19 and the subsequent lockdowns across the world have become the...

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Feature

The KPIs that Matter in 2020 (Part One)

The KPIs that Matter in 2020 (Part One) In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin...

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Think Tank Sessions

Servitization, Leadership and Maturity

Servitization, Leadership and Maturity Servitization is an approach that is not only beholden to your own organisational maturity but must...

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Think Tank Sessions

Making Servitization Work

Making Servitization Work Understanding the why of servitization is on the surface a relatively easy task. However, get a firm grip on the...

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Think Tank Sessions

What is Driving the Move to Servitization

What is Driving the Move to Servitization Given the challenges in both implementing and selling servitization based strategies (both...

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Think Tank Sessions

Selling the Concept of Servitization

Selling the Concept of Servitization Perhaps the biggest hurdle companies face when it comes to innovation is convincing others, especially...

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Feature

Why Workforce Measurement (Really) Matters Now

Why Workforce Measurement (Really) Matters Now You can’t manage what you don’t measure. It is an oft-repeated phrase amongst management...

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News, Service Operations

Volta Trucks calls for greater ambition in the UK Government Transport Decarbonisation Plan

Volta Trucks has issued a guarded welcome to the publication of the UK Government’s Transport Decarbonisation Plan, but has called for a greater level of ambition to tackle the climate and air quality emergency faced by the environment.

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Uncategorized

White Paper: The Service Leader’s Guide to Workforce KPIs

White Paper: The Service Leader’s Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that...

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