News, Service Operations

UK agronomy leaders integrate vehicle tracking and scheduling to improve service

12/06/2014 22:13 Gloustershire based Agronomy company Agrii have implemented a real-time transport optimisation and vehicle tracking...

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Feature, Service Leadership

Extreme weather events: The mission critical role of field service management technology in helping to restore normalcy

12/06/2014 22:13 More and more extreme weather events are occurring around the globe and the UK in particular has experienced a...

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Feature, Service Leadership

Building a service business from scratch…

12/06/2014 22:15 Whilst building a service business entirely from scratch might seem like a dream for many Service Managers when facing the...

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FSM Technology, Service Operations

Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?

For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...

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Service Operations, Service Strategy

KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services

KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...

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Service Operations, Service Strategy

Ouch! Getting the profit/cost centre call wrong in your service business.

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...

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FSM Technology, Service Strategy

Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’...

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Service Operations

Telogis is Ranked Among Deloitte’s Technology Fast 500 for the Sixth Year in a Row

Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among...

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FSM Technology, Service Operations

THE AMAZING AMAZON DRONES: PART ONE: PR STUNT OR FIELD SERVICE REVOLUTION?

At the beginning of this month Amazon caused a global sensation when they announced their intentions to launch a new service Amazon Prime...

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FSM Technology, Service Operations

How Shred-it gained complete visibility of their field services

Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...

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