Written by 6:00 am FSM Technology, Service Strategy

Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’ makes by 25% using Masternaut’s Three X telematics solution.

With a large team of mobile inspectors responsible for verifying claims for damaged flooring and furniture items, Renew brought on Masternaut’s telematics solutions to support logistics and improve efficiency, as well as to generate an audit record of all information recorded on jobs.

Masternaut’s Three X solution addresses the Renew team’s scheduling needs in one. It is fully integrated with the company’s UNIX platform software and is used by both the mobile workforce and staff based at Cavalier Carpets’ Service Centre in the North West.

Chris Sutton, Services Director, Renew says: “With an average 25% increase in the number of appointments taking place each day, Renew is able to process insurance claims more quickly, to the obvious advantage of our clients.

“From an HR perspective, the solution helps us manage the performance of our inspectors and identify where pressure points are for strategic resource planning.”

Masternaut’s chairman and CEO, Martin Hiscox, adds: “Our team of expert consultants configured the solution to provide Renew with real-time prompts; ensuring employees gather the correct level of information when on site, creating a full audit trail should customer queries later arise.”

Purchases were made per license user and Masternaut offered a support team which worked with Renew’s IT team to make sure the integration ran smoothly.

Masternaut’s Three X solution also provides managers at the Renew Service Centre with instant access to inspector reports as soon as they have left a site visit. This allows rapid response in the event of a customer query.