What Shifting Left Means For Service Organizations
Shorten the service lifecycle, improve customer relationships, and reduce service costs.
How are Your Peers Solving the Skills Gap? Join Aquant’s Service Leaders Spring Break to Find Out
Join Aquant’s Service Leaders Spring Break on March 29 to discover how service leaders can address the skills gap through innovative solutions, technology, and workforce development.
Why Your Organization’s Skills Gap is Contributing to Skyrocketing Service Costs
Discover how the growing skills gap in the service industry is driving up costs and affecting customer satisfaction. Learn the key factors contributing to this issue and explore actionable solutions for businesses to bridge the gap and maintain a competitive edge.
2023 Benchmarks Presentation & Discussion – Cost per Solution
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.
New Survey Reveals Top Five Challenges for Field Service Leaders in 2023
Aquant recently surveyed 100 field service leaders and the data revealed that hiring, retaining, and motivating workers is the most pressing topic.
2023 Benchmarks Presentation & Discussion – First Time Fix Rates
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
Navigating Inflation Through Field Service Efficiency
Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation and the economic uncertainty ahead.
Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them
Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, support market research and more.
