Take One: Using Video to prove compliance
Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool
Humans Need a Digital Twin to Hit Goal of Zero Unplanned Downtime
Digital Twins have a big role to play in field service management and will be essential for creating business intelligence writes Mark Homer at ServiceMax, a GE Digital Company
Machines To Get Better Preventative Healthcare Than Humans By 2020
A new study from Vanson Bourne, sponsored by ServiceMax, from GE Digital, the leading provider of field service management solutions, has...
Risk or Revolution: Rise of The Machines
Mark Homer, Vice President, Global Customer Transformation for ServiceMax explains why increased connectivity is an opportunity for service departments everywhere .
IoT Service Insights Are Re-shaping Product Design
The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common denominator of accurate product development and maintenance.
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
