Making Servitization Happen: Building the Value Proposition
How do manufacturers turn customer insight into a value proposition that drives growth and reshapes the business model?
Making Service Visible, Making It Count
In many industrial organisations, service departments operate in the background, where they are vital but too often overlooked. But as Jan-Bernd Krämer from Lindemann pointed out during his talk on service transformation, invisibility is no longer sustainable. If service is to deliver on its full potential in revenue, customer satisfaction, and operational insight, it must be visible. It also needs intentional structure and a central place in the business.
Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment
Service transformation doesn’t start with tools. It starts with how people think.
Digitalisation in the Service Era
When most people think of lighting, they picture a bulb, a switch, and little else. Yet, in the age of smart services, lighting is no longer just about illumination. It has evolved into a connected ecosystem, producing actionable data and enabling new service models that seemed impossible a decade ago.
Closing the Gap: 3D Printing as a Solution to Parts Scarcity and Downtime
At first, Jason Smith wasn’t looking to become an evangelist for 3D printing. He was just trying to fix a broken supply chain.
