Plotting a Path from Legacy Systems to 3.0
Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published in partnership with OverIT, we...
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
Service Benchmarks Across 5 Key KPIs
Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field...
Considerations for a Platform Partner
Selecting a platform partner to empower your field service operations In this final feature from a recent white paper we published in...
Measure What Matters
Measure What Matters Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News,...
3 Tips to Secure Approval for New Service Projects
In this article from Aquant, we look at three tips to secure approval for new service projects and how to make the right decision for your organisation.
Aquant Announces $70 Million Series C Funding Round To Revolutionize The Service Industry Using Artificial Intelligence
The investment will support the growth and advance its industry-leading service intelligence technology.
How much did the pandemic impact customer-centricity and digital transformation?
How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in...
AI Offers a Better Way
In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.
Standard BI Tools Aren’t Foolproof
In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.
