Expert AMA: Poor change management will stifle digital transformation?
HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Expert AMA: Where your digital transformation starts is key
HSO’s Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital Transformation Success
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency
Avoid the digital disconnect: Keep the supply chain flowing with truly end-to-end integrated digitization, right down to the packaging and labelling
Arjun Khanna, Chief Technology & Innovation Officer at Kallik, discusses why cloud-based, end-to-end platforms for operations include labelling and artwork to keep the supply chain flowing smoothly and clear of regulatory issues.
The new skill sets that are required by remote service technicians
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
To align sustainability goals we must have clear definitions
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses why having clear, shared language and definitions are essential to allow us to move forward on field service sustainability goals
Connected field service as a tool to empower engineers
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
The types of technology that are being utilised in remote service delivery
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
