Digital Transformation

Content that is about digital transformation in the field service industry

Digital Transformation, Feature, Home

Expert AMA: Internal and external digital transformation are different

HSO’s Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And External Digital Transformation Are Different

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Digital Transformation, News

Connected EVs save fleet businesses an average of 15 tonnes of CO2 per vehicle, per year Webfleet research finds

Data from Webfleet, Bridgestone’s globally trusted fleet management solution, reveals that European fleets using EVs have cut their carbon emissions by more than 15 tonnes of CO2 per vehicle, per year.

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Digital Transformation, Feature, Home

Connected field service across the blended workforce

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Feature

Is sustainability a challenge field service companies can share with solution partners?

We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, including Syncron, to accelerate their sustainability initiatives while driving field service excellence.

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Digital Transformation, Feature, Home

Expert AMA: Digital Transformation Should Be About Innovation Not Replication

HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed

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Digital Transformation, Feature

The tools required for sustainability already exist in field service

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the tools that we need to leverage if we are to drive sustainability initiatives already exist in the field service sector and can be easily adapted to highlighting sustainability improvements within our sector.

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Digital Transformation, News

OverIT Next-Gen FSM Platform 2023 Wave One

OverIT announced the first release of the year. The Next-Gen FSM Platform 2023 Wave One accommodates customers’ needs helping them expand FSM and LAM features in scheduling & dispatching and mobile empowerment areas.

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Digital Transformation, Feature, Home

Is there a growing appetite to deliver higher standards of customer service?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Feature, Home

Expert AMA: Poor change management will stifle digital transformation?

HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.

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Digital Transformation, Feature, Home

The data in remote service offers powerful transparency

Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.

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