The Importance of Empowering Field Service Technicians With Always Ready Tools
Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.
Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability
Sarang Sambare, Senior Director of Industry Solutions at Syncron, shares some tips to keep field service technicians happy and engaged and improve your aftermarket profitability.
Investing in the Right Tech Can Reduce the Impact of an Economic Downturn
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
Overcoming potential customer barriers to adopting remote service tools?
Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have
A Team of Employees and Third-Party Contractors
In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.
Why Total Cost of Ownership is about far more than just the life-cycle of a device
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
Gain Deeper Service Insights With These Three Data Entry Best Practices
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.
How are customers reacting to Konica Minolta’s remote-first policy?
Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy
A Deeper View for Bigger Problems
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
