FSN Research, Trending

Feature, FSN Research, Trending, Home

Did the pandemic kill servitization or make it inevitable?

In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the role of servitization after the pandemic.

Read More

Feature, FSM Technology, FSN Research, Trending, Home

A Robotic Future: How to Choose an FSM AI Solution That Actually Works

Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.

Read More

Feature, FSN Research, Trending

The Impact of the Pandemic on Digital Transformation

Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were...

Read More

Feature, FSN Research, Trending

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies...

Read More

Feature, FSN Research, Trending

Tools Used That Can Drive Improvements in Customer Satisfaction

Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...

Read More

Feature, FSN Research, Trending

Best-Practices in Collecting Customer Feedback

Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...

Read More

Feature, FSN Research, Trending

Do you trust your customer feedback data?

Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and...

Read More

Feature, FSN Research, Trending

Understanding the Metrics Being Used to Measure Customer Satisfaction

Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this...

Read More

Feature, FSN Research, Trending

The Importance of CSAT in Service Growth Strategies

CSAT has become the critical metric in field service. The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed as...

Read More

Feature, FSN Research, Trending

The Processes of Workforce Management Are Strong, but the Tools Need Improvement

We are on the right path, but we could get there faster. As we bring our series of analysis in our exclusive research study run in...

Read More
Close