Is The Only Way To Connect With Your Technicians Through An App?
Is The Only Way To Connect With Your Technicians Through An App? Steve Zannos, Senior Director of Customer Care at Electrolux, suggests an...
Taking a Stand
Taking a Stand Does the service industry have an image problem? The lack of young people actively choosing to pursue a career in the sector...
Why Sharing is Caring in Field Service
Why Sharing is Caring in Field Service A stalwart for change at the entry-level of industry Cheryl-Anne Sanderson says reframing networking...
Field Service Think Tank Sessions: Sub-contractors and health and safety
Following a Field Service News Think Tank held in London November 2019, attendees discussed global implementation of safety standards and...
Research Analysis: The Changing Face of the Field Service Engineer (Excerpt One)
Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital...
Delight or disappoint – it’s time to choose
Laurent Othacéhé, CEO of Cognito iQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting...
AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
3 keys to build a strong employer brand in the Service Industry…
Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
SGN targets £1 million savings with improved driver behaviour
UK gas distribution company SGN expects to save about £1million by implementing a driver performance improvement programme across its...
