Delight or disappoint – it’s time to choose
Laurent Othacéhé, CEO of Cognito iQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting...
AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
3 keys to build a strong employer brand in the Service Industry…
Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
SGN targets £1 million savings with improved driver behaviour
UK gas distribution company SGN expects to save about £1million by implementing a driver performance improvement programme across its...
Engineers are van drivers too
Reducing fuel costs and improving road safety in service organisations means convincing engineers they are drivers as well as...
Something is up in the UK!
September is a busy time for conferences, and if you are in the UK there’s an opportunity to attend two very down to earth events. ...
Cognito appoints Laurent Othacéhé as CEO
Cognito, the field service management solutions company, has appointed Laurent Othacéhé as CEO, as part of a wider organisational...
Eight tips for improving field service productivity: Part Four
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your...
Inventory management in field service is hard to get right
Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management…...
