The Ongoing Generational Shift in the Service Workforce
The Ongoing Generational Shift in the Service Workforce In the first article of a series of excerpts from a recent white paper published by...
Are We Drowning in Field Service Data or Standing on a Pot of Gold?
In the fourth part of this research project we look at the question of data. There is unquestionable value in the vast amounts of data we are able to collect, but how do we avoid paralysis by analysis and drowning in data lakes?
Volta Trucks calls for greater ambition in the UK Government Transport Decarbonisation Plan
Volta Trucks has issued a guarded welcome to the publication of the UK Government’s Transport Decarbonisation Plan, but has called for a greater level of ambition to tackle the climate and air quality emergency faced by the environment.
Making a Difference
Making a Difference Having addressed service leaders at a conference recently, Cheryl- Anne Sanderson felt something was missing from the...
Is The Only Way To Connect With Your Technicians Through An App?
Is The Only Way To Connect With Your Technicians Through An App? Steve Zannos, Senior Director of Customer Care at Electrolux, suggests an...
Taking a Stand
Taking a Stand Does the service industry have an image problem? The lack of young people actively choosing to pursue a career in the sector...
Why Sharing is Caring in Field Service
Why Sharing is Caring in Field Service A stalwart for change at the entry-level of industry Cheryl-Anne Sanderson says reframing networking...
Field Service Think Tank Sessions: Sub-contractors and health and safety
Following a Field Service News Think Tank held in London November 2019, attendees discussed global implementation of safety standards and...
Research Analysis: The Changing Face of the Field Service Engineer (Excerpt One)
Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital...
Delight or disappoint – it’s time to choose
Laurent Othacéhé, CEO of Cognito iQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting...
