Depot Repair: Bringing the Customer Experience Full Circle
Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity...
Where Have All the Technicians Gone?
Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill...
3 Tips to Secure Approval for New Service Projects
3 Tips to Secure Approval for New Service Projects In this article from Aquant, we look at three tips to secure approval for new service...
Customer Service 2.0
Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at...
Rapid charging expert Heliox launches New 180kW Flex Charge System ™
Rapid charging expert Heliox has announced the launch of its 180kW Flex Charge System™, designed for high-powered depots and overnight...
Bouncing Back: How Demand Surged as UK Lockdowns Eased
Bouncing Back: How Demand Surged as UK Lockdowns Eased In this feature taken from a white paper published by BigChange, we have a look at...
Here’s What Your Average KPI Numbers Aren’t Telling You
Here’s What Your Average KPI Numbers Aren’t Telling You Relying solely on average service KPIs may be risky for service organizations,...
Health Check of UK Businesses Running Field Service Teams
Health Check of UK Businesses Running Field Service Teams In this feature taken from a white paper published by BigChange, we look at their...
Field Service Businesses Bounce Back from Covid, but Soaring Costs Mean One-in-Eight Fears Failure Within a Year
Demand for UK trades has boomed since the end of the initial lockdown in July 2020. Plumbers, electricians, building-maintenance firms and...
Is the move toward servitization gaining greater traction?
Is the move toward servitization gaining greater traction? FSN Research recently undertook a detailed study in partnership with HSO to...
