Here’s What Your Average KPI Numbers Aren’t Telling You
Here’s What Your Average KPI Numbers Aren’t Telling You Relying solely on average service KPIs may be risky for service organizations,...
Health Check of UK Businesses Running Field Service Teams
Health Check of UK Businesses Running Field Service Teams In this feature taken from a white paper published by BigChange, we look at their...
Field Service Businesses Bounce Back from Covid, but Soaring Costs Mean One-in-Eight Fears Failure Within a Year
Demand for UK trades has boomed since the end of the initial lockdown in July 2020. Plumbers, electricians, building-maintenance firms and...
Is the move toward servitization gaining greater traction?
Is the move toward servitization gaining greater traction? FSN Research recently undertook a detailed study in partnership with HSO to...
How much did the pandemic impact customer-centricity and digital transformation?
How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in...
Do You Have a Replacement Strategy for Customer-Facing Employees?
In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the...
4 Solutions For Effectively Building The New Service Workforce
In the third and final excerpt from a recent white paper published by Aquant, we look at four solutions for effectively building the new service workforce…
Two Major Service Challenges to Overcome
Two Major Service Challenges to Overcome In this second article of a series of excerpts from a recent white paper published by Aquant, we...
The Ongoing Generational Shift in the Service Workforce
The Ongoing Generational Shift in the Service Workforce In the first article of a series of excerpts from a recent white paper published by...
Are We Drowning in Field Service Data or Standing on a Pot of Gold?
In the fourth part of this research project we look at the question of data. There is unquestionable value in the vast amounts of data we are able to collect, but how do we avoid paralysis by analysis and drowning in data lakes?
