Webfleet and Chargylize launch EV.connect – a solution that helps fleets electrify
EV.connect allows Webfleet users to get detailed fleet electrification advice from Chargylize based on actual driving data
Remote assistance to field workers, leveraging Augmented Reality and fostering innovation
Naturgy, through its international subsidiary Global Power Generation, has selected OverIT as its enterprise remote assistant software provider to support its maintenance staff working in the field in Mexico, Chile, and other locations.
BT pushes ahead with new sustainable digital solutions through its Green Tech Innovation Platform
BT enters phase two of its Green Tech Innovation Platform programme to uncover new tech that could help manufacturers become more sustainable by announcing digital start-ups RIIICO, Sensorfact and Circularise.
Siemens welcomes OverIT to its grid software ecosystem of partners
Siemens Smart Infrastructure has partnered with OverIT, the global leader in field service management, to expand its ecosystem of partners for its grid software business.
IFS helps deliver at the Moment of Service this Christmas
IFS reveals the biggest brand win in history, as they are announced as the official Field Service vendors for Father Christmas and his well-known global business, Claus Corp.
FLS – Fast Lean Smart UK welcomes German Ambassador
FAST LEAN SMART UK welcomed The German Ambassador, Miguel Berger for a visit to its Northern Office at Sci-Tech Daresbury.
Customer service executives prioritize processes, data and breaking down silos
OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization
Equipped For More: Vermeer Choose Syncron to Drive Value in Parts Pricing
Global manufacturer of industrial and agricultural equipment uses Syncron Price to optimize parts pricing and increase customer satisfaction.
Field Service Costs Rose Sharply in 2022 Despite Overall Service Improvements
On average, bottom-performers of service organizations cost 67% more than top-performers, indicating that the skills gap is a major factor in rising costs – in addition to inflation.
PTC to Acquire Leading SaaS Field Service Management Provider ServiceMax
Acquisition expected to strengthen service capabilities of PTC’s closed-loop PLM portfolio.
PTC’s manufacturing customers rely on field service management for product performance, customer satisfaction, and profitability expansion.
