News

Latest news from the industry:

Digital Transformation, News

Siemens welcomes OverIT to its grid software ecosystem of partners

Siemens Smart Infrastructure has partnered with OverIT, the global leader in field service management, to expand its ecosystem of partners for its grid software business.

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Digital Transformation, News

IFS helps deliver at the Moment of Service this Christmas

IFS reveals the biggest brand win in history, as they are announced as the official Field Service vendors for Father Christmas and his well-known global business, Claus Corp.

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News

FLS – Fast Lean Smart UK welcomes German Ambassador

FAST LEAN SMART UK welcomed The German Ambassador, Miguel Berger for a visit to its Northern Office at Sci-Tech Daresbury.

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Digital Transformation, News

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization

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FSM Technology, News

Equipped For More: Vermeer Choose Syncron to Drive Value in Parts Pricing

Global manufacturer of industrial and agricultural equipment uses Syncron Price to optimize parts pricing and increase customer satisfaction.

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News, Service Strategy

Field Service Costs Rose Sharply in 2022 Despite Overall Service Improvements

On average, bottom-performers of service organizations cost 67% more than top-performers, indicating that the skills gap is a major factor in rising costs – in addition to inflation.

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News

PTC to Acquire Leading SaaS Field Service Management Provider ServiceMax

Acquisition expected to strengthen service capabilities of PTC’s closed-loop PLM portfolio.
PTC’s manufacturing customers rely on field service management for product performance, customer satisfaction, and profitability expansion.

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News

Syncron to Present at Upcoming Field Service Conferences in Asia and Europe

Syncron will deliver a keynote presentation at the Field Service Asia Connect conference in Singapore and host a roundtable discussion at the Field Service conference in Amsterdam around technician enablement for a global workforce.

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FSM Technology, News

OverIT has been named a Visionary in the Gartner® Magic Quadrant™ for Field Service Management for the fourth time in a row

OverIT has been recognized by Gartner in the Visionary Quadrant based on the company’s Completeness of Vision and Ability to Execute.

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News

Syncron To Sponsor and Participate in the Upcoming Association of Equipment Manufacturers (AEM) Annual Conference

Syncron will sponsor and participate in the 2022 AEM annual conference in Napa, Calif., connecting with service organizations in the equipment manufacturing industry.

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