Service Leadership

Feature, FSM Technology, FSN10, Service Leadership, Service Operations, Service Strategy

The start of something big… Field Service News issue one

As part of our #FSN10 anniversary celebrations this week we look back to the very beginning with the announcement of the first ever copy of Field Service News…

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Aftermarket, News, Service Leadership

Syncron Appoints Claire Rychlewski as Chief Revenue Officer

Syncron, the leading provider of aftermarket service lifecycle management (SLM) solutions, announced that Claire Rychlewski has joined the Syncron executive leadership team as Chief Revenue Officer (CRO) to accelerate revenue growth in burgeoning aftermarket service lifecycle management market.

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News, Service Leadership, Service Strategy

Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Customer Service Excellence” in-person event on 12th November 2024

The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Customer Service Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 10am (UK time) on Tuesday 12th November 2024.

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Feature, Field Service Forum, Service Leadership

Field Service Forum After Hours 24: Alvaro Pombo, TrueContext

Field Service Forum After Hours 24: Alvaro Pombo, TrueContext Kris Oldland, the Editor-in-Chief at Copperberg, takes a moment at the end of...

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Feature, Field Service Forum, Service Leadership

Field Service Forum After Hours 24: Clinten van der Merwe, Tomra

Field Service Forum After Hours 24: Clinten van der Merwe Kris Oldland, the Editor-in-Chief at Copperberg, takes a moment at the end of a...

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #7 Not Going There!

Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr....

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Feature, Service Leadership, Service Operations

Is hunger to excel a common trait in veterans?

Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...

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Feature, Service Leadership, Service Operations

Do we need to do more to attract veterans into field service?

Do we need to do more to attract veterans into field service? As we continue to face an aging workforce crisis within the global field...

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication

Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...

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Feature, Service Leadership, Service Operations

The importance of connecting with our field service techs

The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...

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