Making sure your technicians have the right part, at the right place, at the right time, every time
Michael Israel, Head of Field Service Evangelism at Zuper, discusses how to make sure that your technicians have the right part, at the right price and the right time.
ThinkTank Debrief: The New Skillsets of Smart Field Technicians
ServiceMax’s Mark Wilding Outlines Discussions He Had At Field Service Symposium About The Changing Requirements We Need From Our Field Service Technicians.
ThinkTank Debrief: The Urgent Danger of A Workforce Crisis
ServiceNow’s Keving Herring Who Outlines Why The Big Issue The Field Service Sector Faces is All That There Is A Distinct Workforce Shortage In Field Service
ThinkTank Debrief: The Urgent Need To Change Customer Mindsets
Great Insight From ServiceNow’s Kevin Herring On How We Need To Work On Evolving Customer Mindsets As We Move Into An Era Of Post-Pandemic Field Service
Is the movement towards servitization growing?
In this feature from a recent FSN Research paper, published in partnership with HSO, we analyze if the movement towards servitization is growing.
Aligning Gartner’s four service scenarios in a customer-centric service model
Having explored Gartner’s four service scenarios we now look at how these can align in a customer-centric service model
Field Service Costs Rose Sharply in 2022 Despite Overall Service Improvements
On average, bottom-performers of service organizations cost 67% more than top-performers, indicating that the skills gap is a major factor in rising costs – in addition to inflation.
A Team of Employees and Third-Party Contractors
In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.
A Deeper View for Bigger Problems
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results
The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.
