What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Do we need different strategies for remote service when working with third-party field workforces?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
The organizational structure Konica Minolta adopted when rolling out remote service
The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...
Can we centralize decentralization?
https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized...
The strategic importance of centralizing decentralization
https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the...
Do remote tools empower decentralized service
https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and...
Why globalization and centralization are not the same
https://vimeo.com/890804931 Why globalization and centralization are not the same There are benefits and challenges to both the centralized...
The importance of autonomy in the field
https://vimeo.com/890806783?share=copy The importance of autonomy in the field There are benefits and challenges to both the centralized...
The key benefits of centralization
https://vimeo.com/890805743 The key benefits of centralization There are benefits and challenges to both the centralized and decentralized...
Servitization Series: Conclusion and Reflective Points
Servitization Series: Conclusion and Reflective Points In this series of articles that are serialised from an exclusive new Field Service...
