Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return to normality,...
4 Foolproof Steps to Kick Off a Tech Deployment
In this new article by Aquant, we look at a step-by-step approach that all service leaders should consider to ensure a smooth tech deployment.
Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?
There appears to be something of an emerging dichotomy in these embryonic conversations around the new normal of service delivery. On the...
Redfining the Value of Service in a Post Pandemic World
In a world suddenly far mare accepting of remote services, as we pivoted to a remote-first default out of necessity, do we run the risk of...
Five Global Trends Driving the Future of Field Service
Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field...
Has the Covid Crisis Accelerated the Case for Servitization?
In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point...
A Glimpse of the New Normal We Are Building Together
In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...
We have built the foundations for connected field service, now we must begin to actually use it
We have built the foundations for connected field service, now we must begin to actually use it
Maintaining Service Standards Across a Dealership Network
Maintaining Service Standards Across a Dealership Network As part of our partnership with Field Service Asia and just ahead of their...
2020 – The Year of The Lemon… And Opportunity?
2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade....
