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Written by 6:00 am FSM Technology, News

Frontu and CNH Industrial Unite to Revolutionise Field Service Management in Agriculture

FSM provider Frontu and CNHi make a big announcement that could change the game in the agricultural sector…

We are thrilled to announce the collaboration between Frontu and CNH Industrial. From now on, Frontu will empower agricultural businesses even more with enhanced precision and efficiency in Field Service Management.

Frontu became the first Field Service Management solution to seamlessly integrate with all CNH Industrial customers without the need for additional hardware. This significantly simplifies fleet maintenance, especially for CNHi dealers and importers.

This strategic integration represents a significant leap forward for the industry, streamlining operations and delivering an exceptional customer experience.

What the Integration Brings

  • Enhanced Customer Satisfaction: Dealers and farmers benefit from fast reactions to machinery faults, reducing downtime risks and ensuring uninterrupted reliable after-sales support
  • Proactive Maintenance: Dealers and importers can now plan preventive visits off-peak based on machine faults and counter-hours, enabling better focus during peak times for urgent issues
  • Automation and Efficiency: Work orders are automatically created with specific triggers, matched with technician skill sets and specialisations, and nearby service requests are notified based on location
  • Minimised Losses: Farmers experience reduced downtimes, minimising losses due to faulty machinery, and enjoy a convenient repair history journal and SMS notifications for planned arrivals

Unlock the Future of Field Service Management:

Frontu and CNHi’s integration offers connected services, machinery telematics, and precision tech in a single, streamlined solution. Precision farming has never been easier, and business efficiency reaches new heights.

Frontu CEO Arunas Eitutis stated: “We are super excited that Heavy Machinery manufacturers are embracing open data sharing trends and CNH Industrial is at the very top. This integration represents a significant step forward not only in the agricultural sector, but also constructions and whole industrial equipment.”

The distributor of Case IH tractors in the Baltic region Dotnuva Baltic, a valued customer of Frontu, has initiated the implementation of this integration.

Dotnuva Baltic General Manager, Dangis Valaitis, expressed, “By eliminating this critical manual step, we have enabled a truly proactive maintenance approach, benefiting farmers with an even better customer experience.”

The possibilities are endless, and we invite all industrial equipment dealers, importers and OEMs to join us in embracing the future of Field Service Management.

Further reading:
  • Find our more about Frontu here
  • Find out more about CNHi here
  • Read more about FSM Technology here
  • Read more about Digital Transformation here
  • Read “Why data is the ultimate democratizing tool that changes the paradigm in field service” here 
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