mark homer

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Digital Transformation, Feature, Service Strategy

IoT Service Insights Are Re-shaping Product Design

The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common denominator of accurate product development and maintenance.

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Digital Transformation

Risk or Revolution: Rise of The Machines

Mark Homer, Vice President, Global Customer Transformation for ServiceMax explains why increased connectivity is an opportunity for service departments everywhere .

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Digital Transformation

Humans Need a Digital Twin to Hit Goal of Zero Unplanned Downtime

Digital Twins have a big role to play in field service management and will be essential for creating business intelligence writes Mark Homer at ServiceMax, a GE Digital Company

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Feature, Service Operations

Take One: Using Video to prove compliance

Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool

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Digital Transformation, Feature, Service Strategy

Machines To Get Better Preventative Healthcare Than Humans By 2020

A new study from Vanson Bourne, sponsored by ServiceMax, from GE Digital, the leading provider of field service management solutions, has...

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News, Service Strategy

New Syncron Research Shows the Current State of Aftermarket Service and Opportunities for Optimization

Recent Syncron study, a comprehensive analysis of aftermarket service today, includes data and insights from 500 service and supply chain leaders across Europe and the United States.

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