Customer service executives prioritize processes, data and breaking down silos
OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization
PTC to Acquire Leading SaaS Field Service Management Provider ServiceMax
Acquisition expected to strengthen service capabilities of PTC’s closed-loop PLM portfolio.
PTC’s manufacturing customers rely on field service management for product performance, customer satisfaction, and profitability expansion.
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...
The Key Driver for 3D Systems Adoption of AI
Mark Hessinger of 3D Systems talks about why they have embraced Artificial Intelligence to improve their field service operations
Why Employee Experience Matters for Customer Satisfaction
It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts...
Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce
Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce This final excerpt from a recent white...
White Paper: The 2020 Service Intelligence Benchmark Report
White Paper: The 2020 Service Intelligence Benchmark Report (2020) This data report published by Aquant, now available at Field...
Introducing the Aquant Workforce Performance Index
Introducing the Aquant Workforce Performance Index Having published a series of features based on excerpts from their latest white paper,...
White Paper: The Service Leader’s Guide to Workforce KPIs
White Paper: The Service Leader’s Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that...
Why Artificial Intelligence in Field Service is Dependent on People
Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white paper recently published...
