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Digital Transformation, Feature

Why Artificial Intelligence in Field Service is Dependent on People

Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white paper recently published...

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Digital Transformation, Feature

Why Knowledge Transfer is Failing in Field Service

Why Knowledge Transfer is Failing in Field Service In our previous article in this series of excerpts from a recent white paper published...

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Digital Transformation, Feature

Solving the Field Service Skill Gap with AI

Solving the Field Service Skill Gap with AI Field service teams are in flux. The existing drain to the workforce brought on by a deluge of...

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White Paper: Solving the Field Service Skill Gap with Artificial Intelligence

White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020) Field service teams are in flux. The existing drain to...

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Digital Transformation, News

Aquant Announces $70 Million Series C Funding Round To Revolutionize The Service Industry Using Artificial Intelligence

The investment will support the growth and advance its industry-leading service intelligence technology.

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Digital Transformation, Feature

AI Offers a Better Way

In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.

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Digital Transformation, Feature

Standard BI Tools Aren’t Foolproof

In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.

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Digital Transformation, Feature

In the Post-Pandemic World, Customer-Centric Service Is Critical

In the first article of a series of excerpts from a recent white paper published by Aquant, we look at the importance of providing exceptional customer experience in the post-pandemic world.

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E-Book: Beyond NPS – How AI Creates Memorable Customer Experiences

e-Book: Beyond NPS – How AI Creates Memorable Customer Experiences (2021) Effortless interactions are the key to winning hearts and...

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Digital Transformation, Feature

Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn and workforce training opportunities.

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