The new field service paradigm will be built on IoT
The next paradigm will be built on the Internet of Things With the field service sector in a period of flux, evolution, and disruption, it...
Disruption In The Field Service Sector, With Workforce Shortage At Its Heart
A Maelstrom of Disruption for the Field Service Sector, With a Workforce Shortage Crisis at its Heart We are arguably in the midst of the...
Durabook Upgrades U11I Rugged Tablet With 12th Gen Intel® CPU and Architectural Innovations for the Most Versatile 11-inch Rugged Tablet
With processing speeds up to 225% faster, the powerful, versatile U11 rugged tablet
is one of the most superior devices on the market.
COVID-19: Reduce Site Visits and Increase Remote Assistance
As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution to maintaining continuity during the pandemic lies in AI, remote technology, and better data collection.
How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
Rapid Fire: Remote Service at Beckman Coulter Life Sciences
In this edition of rapid fire we explore the critical role of remote service and virtual reality in the future of field service…
The spectrum of advanced service from customer success to outcome based services
Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of advanced services
Why we need to take the time to understand the challenges of all customer stakeholders
Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within the customer
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.
How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker’s famous Outside-In approach is an excellent tool for customer success models.
