AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
Don’t be caught in the Emperor’s new clothes. First focus on the customer!
Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners.
3 keys to build a strong employer brand in the Service Industry…
Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…
IFS unveils IoT solution to help customers drive digital transformation
IFSÂ announced yesterday the launch of IFS IoT Business Connector, a new product that is designed to shorten the time from ideas to...
Enhancing your end-to-end workflow with mobile technology
John Cameron, general manager of Trimble Field Service Management looks at how technology can play in a part in the whole field service...
Green intentions? The end game of fleet sustainability examined
Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear and financial...
A Helping Hand For Santa to Deliver 120M Presents
24/12/2014 10:31 Service Management software providers and scheduling experts IFS have looked at the numbers donr the calculations and...
Five myths of enterprise app development in a mobile-first world
28/08/2014 19:56 Cathal McGloin, CEO of mobile enterprise app developer FeedHenry takes on the role of myth buster as he debunks a few...
#FSN10 – Field Service News live at Service Management Expo 2014 – Simon Spriggs, Exel Computer Systems
As we delve back into the FSN archives for our #FSN10 10th Anniversary celebrations we take a look at some of our early event coverage…
#FSN10 – Case Study: Optimising the mobile workforce behind London’s Boris Bikes
As we continue to bring out some great content from the extensive Field Service News library to celebrate ten years of FSN we look at this great case study from the UK way back in 2014…
