The Big Discussion: Dynamic Scheduling – Part 1.
The Big Discussion: Dynamic Scheduling – Part 1. In the Big Discussion we bring together a panel of industry experts and focus on one...
The Big Discussion: Dynamic Scheduling – Part 2.
The Big Discussion: Dynamic Scheduling – Part 2. In the Big Discussion we bring together a panel of industry experts and focus on one...
The Big Discussion: Dynamic Scheduling – Part 3.
The Big Discussion: Dynamic Scheduling – Part 3. In the Big Discussion we bring together a panel of industry experts and focus on one...
The Big Discussion: Dynamic Scheduling (Part 4)
The Big Discussion: Dynamic Scheduling – Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one...
Think Tank Sessions: Why Customer Success Matters
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...
Durabook Launches Next-Generation S15 Model for the Thinnest and Lightest 15.6” Semi-Rugged Laptop Boasting 12th Gen Intel® CPU
Durabook make exciting announcement introducing their latest innovation in their impressive line of rugged devices
Does a Focus on Customer Success Require a Shift in Management Structure?
In the second feature from a recent white paper we published in partnership with FieldAware, we analyse the need of a shift in management structure for service organisations with a customer success focused model.
How Do We Define the Difference Between a Focus on Driving Customer Satisfaction and Driving Customer Success?
In the first feature from a recent white paper we published in partnership with FieldAware, we look closely at the difference between driving customer satisfaction and driving customer success for field service organizations.
How Reliant on the Implementation of Technology is a Shift to Customer Success?
In this new feature from a recent white paper we published in partnership with FieldAware, we discuss the proper technological infrastructure to ensure that the service operation can operate at maximum efficiency.
The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
