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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part four)

The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part three)

The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part two)

The Big Discussion: Artificial Intelligence and Field Service. Part 2. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service

The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts...

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Feature, FSM Technology

Why data is the ultimate democratizing tool that changes the paradigm in field service

Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry...

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Digital Transformation, eCommerce, Feature

eConnect – After Hours 24: Sami Helin, Coveo

eConnect After Hours 24: Sami Helin, Coveo Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and hugely...

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FSM Technology, News

Norgren Selects Syncron for Pricing Intelligence Driven by AI/ML for Greater Profitability

A global leader in motion and fluid control technologies implements Syncron Price to automate and optimize dynamic pricing.

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Feature, FSM Technology

Service Management in the Cloud – The $120bn Question

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Effective Client Interaction for Customer Success

Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Different Drivers for Customer Success

Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...

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