The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the
The Big Discussion: Artificial Intelligence and Field Service. Part 2. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the
The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the
Special Report: 10 Thoughts for service leaders planning the recovery (2020) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the
Artificial Intelligence as a tool for service triage (2020) Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in
Special Report: Why IoT is the Future of Field Service (2019) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the
Interview: How the Built Environment sector is set for accelerated evolution. Ft. Mickey Rooney (2020) Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mickey Rooney, Program Director JLL in
Wiraya, a Marketing Technology firm based in Sweden which develops a Managed Mobile Customer Activation software, has been awarded €2 million in innovation grants by the European Commission, for the
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience… Avaya Ava™, a new AI architecture including natural language
