Tag: AI

Digital Transformation, Feature

What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?

Dave Hart, Managing Partner at Field Service Associates blends the world of 50’s Cartoons, Advanced Service Strategies and AI and makes an awful lot of sense as he does so…

Read More

FSM Technology, News

New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce

Salesforce have recently announced new AI-powered Field Service innovations to help organizations across industries streamline field...

Read More

FSM Technology, News

IFS delivers 38% YoY revenue growth with sharp rise in demand for its AI capabilities

Mix of Cloud revenue up 55% YoY and ARR up 55% YoY signal robust forward performance and Software revenue up 44% YoY as IFS continues to lead in ERP, EAM, FSM and ESM.

Read More

Course, FSN Masterclass

Aligning Remote Service With the Wider Service Portfolio

Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being a futuristic...

Read More

Course, FSN Masterclass

Overcoming the workforce shortage crisis with Artificial Intelligence

Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...

Read More

Digital Transformation, Feature

What First Time Fix Rate Can’t Tell You About Service Performance

First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders.

Read More

Digital Transformation, Feature, Home

Why Your Business Needs a Service Intelligence Platform

Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size.

Read More

Digital Transformation, Feature

How to Improve Performance Measurement in Field Service with Service Intelligence

Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if your...

Read More

News, Service Operations

Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances

Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in...

Read More

Digital Transformation, Feature, Home

From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel...

Read More
Close