Tag: AI

Course, FSN Masterclass

Overcoming the workforce shortage crisis with Artificial Intelligence

Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes, in all verticals in the field service sector. However you …...

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Digital Transformation, Digital Transformation, Analysis, Feature

What First Time Fix Rate Can’t Tell You About Service Performance

First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders.

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Digital Transformation, Feature, Home Page, Analysis

Why Your Business Needs a Service Intelligence Platform

Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size.

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Digital Transformation, Feature

How to Improve Performance Measurement in Field Service with Service Intelligence

Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if your performance management methods are evolving to fit these new …...

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News, Service Operations

Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances

Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and …...

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Digital Transformation, Feature, Home Page

From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel Podcast to answer that question. In each episode, service …...

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Digital Transformation, Feature

How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report

The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role in exacerbating the issues, service providers also faced …...

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Digital Transformation, Editor's pick, Feature

How AI Is Being Used To Speed Up The Delivery Of Off-Site Services To Clients?

In this article for Field Service News, Ryan Condon, Head of Content at Comparesoft, discusses how Artificial Intelligence is changing field service management. Artificial Intelligence (AI) was something we imagined …...

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Digital Symposium, Premium Resources

The Key Driver for 3D Systems Adoption of AI

Mark Hessinger of 3D Systems talks about why they have embraced Artificial Intelligence to improve their field service operations

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part four)

The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the …...

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