Why co-creation is increasingly becoming the secret to successful service delivery design
Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT...
Is the move toward servitization gaining greater traction?
Is the move toward servitization gaining greater traction? FSN Research recently undertook a detailed study in partnership with HSO to...
How much did the pandemic impact customer-centricity and digital transformation?
How much did the pandemic impact customer-centricity and digital transformation? FSN Research recently undertook a detailed study in...
European Commission awards Wiraya €2m to stimulate artificial intelligence innovation in Europe
Wiraya, a Marketing Technology firm based in Sweden which develops a Managed Mobile Customer Activation software, has been awarded €2...
What is the difference between good and great customer service?
Strategies for GrowthSM President and member of the #FSN20 Bill Pollock takes a look at what separates great customer service and good customer service…
