Connected field service across the blended workforce
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Is sustainability a challenge field service companies can share with solution partners?
We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, including Syncron, to accelerate their sustainability initiatives while driving field service excellence.
Expert AMA: Digital Transformation Should Be About Innovation Not Replication
HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed
The tools required for sustainability already exist in field service
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the tools that we need to leverage if we are to drive sustainability initiatives already exist in the field service sector and can be easily adapted to highlighting sustainability improvements within our sector.
OverIT Next-Gen FSM Platform 2023 Wave One
OverIT announced the first release of the year. The Next-Gen FSM Platform 2023 Wave One accommodates customers’ needs helping them expand FSM and LAM features in scheduling & dispatching and mobile empowerment areas.
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Expert AMA: Poor change management will stifle digital transformation?
HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.
Defining what effective use of data means
We discuss whether it is possible to define what effective use of data means
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
