Tag: DIGITAL TRANSFORMATION

Digital Transformation, Digital Transformation, Analysis, Feature

Data brings transparency which brings alignment across the value chain

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency

Read More

Digital Transformation, Editor's pick, Feature

Do we need to know our customers better?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

Read More

Digital Symposium, Digital Transformation, Editor's pick, Feature, Premium Resources

Expert AMA: Where your digital transformation starts is key

HSO’s Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital Transformation Success

Read More

Digital Symposium, Digital Transformation, Home Page, Highlighted Resource, Premium Resources, Resources, FSN Free

Interview: Understanding Why Your Digital Transformation Project Is Failing, Ft. Kevin Brown, HSO

Asset Data Is Now A Fundamental Pillar Of Field Service Operations. Wendy Tai, ServiceMax Outlines Their Solution And Approach To Maximising Asset Data.

Read More

Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Editor's Pick

To align sustainability goals we must have clear definitions

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses why having clear, shared language and definitions are essential to allow us to move forward on field service sustainability goals

Read More

Digital Transformation, Editor's pick, Feature

Connected field service as a tool to empower engineers

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

Read More

Feature, Home Page, Trending

Connecting field service across 3 pillars: people, process and technology

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

Read More

Feature, Home Page, Analysis, Service Strategy, Editor's Pick

Four Service Scenarios: #4 the outcome-centric scenario

We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like

Read More

Digital Transformation, Analysis, Feature

Is a lack of trust in data holding us back?

We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data

Read More

Digital Transformation, Analysis, Feature, Home Page, Analysis

The importance of the on-site service call in an increasingly digital world

We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service visit offers is now more important than ever.

Read More
Close