Can customer success be defined in a horizontal industry like the field service sector?
Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector
What are the key take-aways from this study into the use of asset data in field service?
What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into the use of asset data in field service? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These …...
It is no longer a question of why asset data should be shared across a business but instead it is how?
It is no longer a question of why asset data should be shared across a business but instead it is how? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the …...
The positive correlation between the wider distribution of asset data and improved service delivery
The positive correlation between the wider distribution of asset data and improved service delivery In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of...
All business units in an organisation need to pull together to deliver advanced services
All business units in an organisation need to pull together to deliver advanced services In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two...
Think Tank Sessions: Is Servitization Dependent on Being OEM Owned?
Think Tank Sessions: Is Servitization Dependent on Being OEM Owned? Whilst servitization frequently appears, in the context of whole-life support (and revenue), to be an integrated arm of the manufacturer (eg Mercedes Trucks), the reality is that Mercedes dealers, although badged, are not Mercedes Benz. Servitization in such a scenario...
Why are so many field service companies still not joining the dots between asset data and spare parts logistics?
Why are so many field service companies still not joining the dots between asset data and spare parts logistics? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart...
How often do service leaders work alongside their colleagues from other business units?
How often do service leaders work alongside their colleagues from other business units? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two...
The importance of understanding service within the executive business strategy
The importance of understanding service within the executive business strategy In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...
Service leaders are increasingly getting a say at the executive table
Service leaders are increasingly getting a say at the executive table In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends....
