What are the barriers for designing for serviceability?
We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren’t all organisations using connectivity in their new product development?
Defining what effective use of data means
We discuss whether it is possible to define what effective use of data means
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data
What do our customers expect in terms of data use?
We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.
The importance of establishing a use case for asset data
We focus on the importance of establishing a clear use case for the application of data within the service operation.
Keeping Cancer Treatment Systems Treating
Keeping Cancer Treatment Systems Treating Daniel Kingham, Predictive Maintenance & Intelligence Director Elekta shares his insight in...
Knowledge is power… why knowledge sharing is key to modern field service (part one)
Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of...
