To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.
Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field service management software can help organizations process job orders, automate scheduling, keep track of service and repair tasks, manage customer service contracts, and more.
Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent “quiet-quitting” in their teams.
What does Workforce Management (WFM) mean exactly and why it is important to have an efficient workforce management process in place?
Learn how investing in Artificial Intelligence tools will help your organization manage costs and improve service.