What Shifting Left Means For Service Organizations
March 27, 2023
Shorten the service lifecycle, improve customer relationships, and reduce service costs.
Features
Slow-cooked field service brisket
March 22, 2023
Danny Bearzatto, Co-Founder and Managing Director of Structured Creative, breaks down the best elements that create success in field service management operations with a unique analogy.
Why Your Organization’s Skills Gap is Contributing to Skyrocketing Service Costs
March 13, 2023
Discover how the growing skills gap in the service industry is driving up costs and affecting customer satisfaction. Learn the key factors contributing to this issue and explore actionable solutions for businesses to bridge the gap and maintain a competitive edge.
Selling Service: Inside Philips’ Unconventional Team Structure
January 26, 2023
Aquant recently spoke with Peter Lee, Senior Manager of Service Sales and Marketing at Philips about on the most effective approach to sales and service.
Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders
January 11, 2023
Aquant recently spoke with Lacey Gigante, Director of Post-Market Surveillance at Integra Life Sciences about how to achieve work-life balance in the service industry.
Zuper Achieves Prestigious ISO Certification to Protect Data and Ensure Information Security
December 22, 2022
Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations, has announced its ISO 27001 certification to implement security and protection measures for customer and company data.
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
December 18, 2022
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Optimal technology solutions in the telecommunications sector
December 15, 2022
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
Making sure your technicians have the right part, at the right place, at the right time, every time
December 14, 2022
Michael Israel, Head of Field Service Evangelism at Zuper, discusses how to make sure that your technicians have the right part, at the right price and the right time.
Identifying the challenges that telcos face
December 8, 2022
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
