Standard BI Tools Aren’t Foolproof
In this second excerpt from a recent white paper published by Aquant, we discuss which methods are best for creating customer risk scorecards and managing workforce performance issues.
In the Post-Pandemic World, Customer-Centric Service Is Critical
In the first article of a series of excerpts from a recent white paper published by Aquant, we look at the importance of providing exceptional customer experience in the post-pandemic world.
Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences
The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn and workforce training opportunities.
3 Tips to Quickly Scale Your Appliance or Food Service Repair Business
In this article from Aquant, we look at three tips to scale appliance and food repair businesses rapidly with the help of easy-to-use AI tools.
How to Get the Pulse of the Customer Before the NPS Score
Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.
4 Foolproof Steps to Kick Off a Tech Deployment
In this new article by Aquant, we look at a step-by-step approach that all service leaders should consider to ensure a smooth tech deployment.
CEO’s, CFO’s and CIO’s – “Hello, is it me you’re looking for”
Dave Hart, Managing Partner of Field Service Associates, takes us on a journey down memory lane in this exclusive article for Field Service...
Industry Spotlight: Healthcare at Home
Industry Spotlight: Healthcare at Home In our Industry Spotlight series of videos, we look at field service operations and technology...
The KPIs that Matter in 2020 (Part Two)
The KPIs that Matter in 2020 (Part Two) In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin...
The KPIs that Matter in 2020 (Part One)
The KPIs that Matter in 2020 (Part One) In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin...
