Convincing a new generation that University may not be the right path
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss whether the prevalence of university education has resulted in a field service workforce crisis
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
Field Service Symposium: Attendee Notes – Executive Summary
Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News, that took place in Birmingham earlier this month.
Is servitization still relevant? What kind of relationship do my customers now expect from me?
In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world
The difference in the lifecycles of consumer and enterprise mobile computing devices
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt from that full length interview the two discuss how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.
What skill set will a successful service engineer or technician need to have in this post-pandemic world?
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.
What are the Must Have Skills for Modern Field Service Engineers?
What are the Must Have Skills for Modern Field Service Engineers?
