Tag: FSN Research

Feature, Service Strategy

Did the pandemic kill servitization or make it inevitable?

Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress of servitization or made it even more essential.

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Feature, Service Strategy

Who is driving the move towards servitization within most organisations?

We Reflect On Data That Indicates That In Most Scenarios It Is Senior Leadership That Are Driving The Shift To Servitization

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Feature, Service Strategy

The need to remove business silos to establish effective servitization

Max Dinser and Emanuel Folle, HSO, discuss the importance of removing barriers between business silos in order to effictively deliver true servitized service solutions.

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Feature, Service Strategy

Why we should approach servitization as a spectrum rather than a journey

Discover why servitization should be seen as a flexible spectrum of service offerings tailored to client needs, rather than just a journey toward outcome-based services.

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Premium Resources

Research Debrief: Servitization in a post-pandemic world (Part One)

Research Debrief: Servitization in a post-pandemic world (Part One) (2023)​ Added to Your Personal Library (3) Click Category to Bookmark...

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Feature, FSN Research, FSN Research, Editor's Pick

Initial conclusions from the quantitative study into fleet and field service management

In the final feature from a recent FSN Research paper, published in partnership with GPS Insight, we make the initial conclusion of the first phase of the study.

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Feature, FSN Research, Editor's Pick

What is the structural relationship between field service and fleet management?

In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the relationship between fleet and field service

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Feature, FSN Research

Understanding the maturity level of service operations

In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the maturity of service offerings

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Digital Transformation, Feature

Does data flow between field service and fleet?

In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field

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Feature, Service Operations

Understanding technological maturity in fleet management

In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place

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