Tag: Medical Devices

Feature, Service Operations

How to Look Beyond KPIs

How to Look Beyond KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we discuss how KPIs limit business and...

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Digital Transformation, Digital Transformation, Analysis, Feature, Service Operations

Medical Service Benchmarks Across 5 Key KPIs

Medical Service Benchmarks Across 5 Key KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we look in-depth...

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Feature, Service Operations

How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks

How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a...

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Premium Resources, Resources, FSN Free

Measure What Matters: Aquant’s 2022 Medical Device Service Benchmark Report

Aquant’s 2022 Service Intelligence Benchmark Report for the Medical Device Industry An analysis of field service performanceand customer satisfaction in a year of talentshortages, COVID service pivots, and shiftingcustomer demands. Today’s medical device service is not in line with customer expectations… Do you want to...

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Digital Transformation, Feature

Knowledge is power… why knowledge sharing is key to modern field service (part one)

Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of setting it up is accomplished it can become self-perpetuating. One company that have adopted this approach is medical device manufacturers Elekta… The devices Elekta manufacture deliver radio...

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