Don’t be caught in the Emperor’s new clothes. First focus on the customer!
Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners.
Can asset data help us become more sustainable?
Can asset data help us become more sustainable? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...
Service – A Retrospective Review
Service – A Retrospective Review Former #FSN20 alumni and part of the this year’s #FSN20 selection committee, Martin...
Is the sharing of asset data correlated with servitization?
Is the sharing of asset data correlated with servitization? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief...
Focus on the customer, they hold the keys to success
Whilst technology drives innovation within our industry, we must not forget the basic fundamentals of field service, namely putting the customer at the heart of everything we do writes Aberdeen Group’s Aly Pinder…
Joining the dots of service excellence with asset data
Joining the dots of service excellence with asset data Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief...
Do we need to connect legacy assets to IoT?
Do we need to connect legacy assets to IoT? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...
Moving asset data across an organisation
Moving asset data across an organisation Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer,...
The tale that asset data can tell is a compelling and important one
The tale that asset data can tell is a compelling and important one Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit...
Asset data comes from more sources than just IoT
Asset data comes from more sources than just IoT Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...
