Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.
In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data