Interview: Evolution of an Entire Industry Through the Use of Remote Service Technology. Ft. Alessandro Borzacchi (2021)
Interview: Evolution of an Entire Industry Through the Use of Remote Service Technology. Ft. Alessandro Borzacchi (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Alessandro Borzacchi of Rail Cargo Italia to discuss their implementation of a sophisticated remote service solution that is set to change the way things...
Interview: Artificial Intelligence as a tool for service triage (2020)
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020) Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in their service triage process . 3D Systems achieved this by implementing Aquant’s AI-powered...
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020)
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020) Remote Assistance has moved from nice to have to essential technology in recent months due to the coronavirus pandemic and the need for zero-touch service delivery. In this exclusive presentation, we look at one of the leading solutions available in...
