Tag: Trimble

FSM Technology, Service Operations, Uncategorized

Trimble Horizon—a New Cloud Platform for Field Service Management

Trimble yesterday introduced its new cloud-based platform for field service management—Trimble® Horizon. Trimble Horizon will be the core platform for its Field Service Management (FSM) suite of solutions and services. Built upon Trimble’s robust hosting and infrastructure framework, Trimble Horizon supports the following...

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FSM Technology, Service Operations

How Shred-it gained complete visibility of their field services

Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily basis across Shred-it’s Shared Service Centre (SSC). Here Mark discusses how he has recently worked with Trimble Field Service to foster complete visibility of its field services to drive customer...

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Service Operations

Field Service companies leveraging performance analytics gain competitive advantage Aberdeen report reveals

A recently published study from Aberdeen Group commissioned by Trimble FSM has found that the best-performing field service organisations are extremely focused on improving service, and to achieve that, they are leveraging performance analytics to launch new initiatives and enhance existing ones. As a result, they are reaching higher levels of customer satisfaction and loyalty.

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