How digital transformation can drive sustainability in the field service sector
David Smith, former Group Digital Transformation Director at Amey, discusses how implementing technologies can drive sustainability in the field service industry.
When data is used across different applications, you need a single source of truth
David Smith, former Group Digital Transformation Director at Amey, discusses why you need a single source of truth when using data across multiple applications
Aligning different technologies into one digital transformation project
David Smith, former Group Digital Transformation Director at Amey, explains the challenges of aligning two new technologies into one digital transformation project.
Why the employee experience must be factored into modern FSM thinking
Mark Brewer, IFS, discussed why employee experience is important in FSM thinking and if field service is becoming a more vertically-focused industry.
Why are many service organizations not getting the expected value out of digital transformation?
David Smith, former Group Digital Transformation Director at Amey, discusses why many field service organizations are not getting the expected value from their digital transformation projects.
Great technology is the empowering element, but people are always looking at the solution
Mark Brewer, IFS, and Kris Oldland discuss the way organizations look at ways to integrate new technologies into their service operations to drive efficiency.
Research Debrief: Servitization in a post-pandemic world (Part One)
Research Debrief: Servitization in a post-pandemic world (Part One) (2023) Added to Your Personal Library (3) Click Category to Bookmark...
European Field Service Awards 2022 Winners: Amey – Pioneers of the Year
David Smith joins Kris Oldland to discuss Amey’s acknowledgment as Pioneer of the Year at the European Field Service Awards 2022
The Changing Landscape of FSM Solutions
Mark Brewer, IFS, discusses how technological advancement is rapidly changing the landscape of field service management solutions.
Best of breed? Platform? Why not best-of-suite?
Mark Brewer, IFS, discusses how organizations and customers approach the perennial challenge of having an integrated best-of-breed or taking the risks of acquiring a platform and how we can move forward with a ‘best-of-suite’ approach.
