Tag: Video

Digital Transformation, Feature, Service Strategy

Can customer success be defined in a horizontal industry like the field service sector?

Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Team, there...

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Digital Symposium, Digital Transformation, Premium Resources, Research, Resources, FSN Free

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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Digital Transformation, Feature, Home Page, Home Page, Trending, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free

European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution

European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.   In the category of Best Overall FSM...

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Digital Symposium, Digital Transformation, Premium Resources, Research, Resources, FSN Free

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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Digital Symposium, Digital Transformation, Premium Resources, Remote Service Delivery, Resources, FSN Free

Interview: Why Konica Minolta forged their own path forward with remote first as a default

Interview: Why Konica Minolta forged their own path forward with remote first as a default Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution...

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Digital Transformation, Feature

Will an economic downturn drive field service as a revenue generator

Will an economic downturn drive field service as a revenue generator Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field...

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Digital Transformation, Feature

The experience economy will lead to a need for better customer relationships

The experience economy will lead to a need for better customer relationships Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the...

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Digital Transformation, Feature

Data, like oil, needs processing to add value

Data, like oil, needs processing to add value Field Service News and ServiceNow have recently partnered on an exclusive new white paper “Understanding The Next Phase Of IoT Evolution” and as part of the planning for this paper, Kris Oldland, Editor-in-Chief, Field Service News, was joined on the Field Service News Digital...

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