Adapting to Changing Regulations
Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at...
DURABOOK Rugged and Mil-STD Laptops and Tablets Now Available From APC
Durabook is delighted to announce a new distribution agreement with APC Technology Group. The distribution partnership complements APC’s...
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
Arrow Labs Partners With BMB Group to Reach the World’s Largest Enterprises
Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) – a...
Depot Repair: Bringing the Customer Experience Full Circle
Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity...
GPS Insight Acquires FieldAware to Create a Comprehensive Platform
GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today...
The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
Where Have All the Technicians Gone?
Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill...
How Reliant on the Implementation of Technology is a Shift to Customer Success?
In this new feature from a recent white paper we published in partnership with FieldAware, we discuss the proper technological infrastructure to ensure that the service operation can operate at maximum efficiency.
Service Benchmarks Across 5 Key KPIs
Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field...
