To align sustainability goals we must have clear definitions
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses why having clear, shared language and definitions are essential to allow us to move forward on field service sustainability goals
Connected field service as a tool to empower engineers
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
Was FLS VISITOUR using AI before the term become in vogue?
Jeremy Squire explains how and where the algorithms in FLS VISITOUR are leveraging machine learning and Artificial Intelligence
Connecting field service across 3 pillars: people, process and technology
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
Panel: Sustainability and Field Service Excellence: Two Worlds That Fully Align
Kris Oldland, Field Service News, Talks To Justin Konopaske, Syncron And Alex Brenner, Boston Consulting Group About Sustainability In Field Service
Is a lack of trust in data holding us back?
We explore whether it is a lack of trust in data that is holding us back from truly being able to leverage and unlock the powerful insight we could have within our asset data
Understanding FLS VISITOUR – winner Technology Innovation of the Year
Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.
The importance of the on-site service call in an increasingly digital world
We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service visit offers is now more important than ever.
Are Digital Transformation Initiatives Stalling?
When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. However, the reality is that the overwhelming majority of such projects appear to be taking longer than anticipated and, at worst, failing.
European Field Service Awards 2022 Winners: FLS – FAST LEAN SMART – Technology Innovation of the Year
Jeremy Squire joins Kris Oldland to discuss their recent acknowledgment as Technology Innovation of the Year at the European Field Service Awards
